Privacy Policy

This policy explains what information Medici LLC (“Medici”, “we” or “us”) collects when you use the VoziNow app as a rider or driver, book a ride with us, or visit this website, and how we use and protect it.

1. Who we are

Medici LLC is a Washington limited liability company at 11104 NE 68th St, Apt A102, Kirkland, WA 98033. We operate the VoziNow app and this website. You can reach us at contact@medici-llc.com or +1 (425) 770-1419.

2. Information we collect

Information you give us

• Account details: your name, phone number, email address, and a profile photo if you add one.
• Payment details: card details are collected and stored by our payment processor. We only see the card type, last four digits and expiry date.
• Trip details: pickup and drop-off addresses, saved places and notes for your driver.
• Ratings, feedback and messages you send to us, or to your driver or rider through the app.

Information about drivers

• Name, contact details, date of birth and photo.
• Driver's license, vehicle details, registration and insurance.
• Background and driving-record checks, collected with your permission through a screening provider.
• Payout and tax information.
• Trip, earnings and rating history.

Information collected when you use the app

• Location. For riders: precise location while the app is open and during a trip, to set your pickup, match you with a driver and show your trip's progress. For drivers: precise location while you are online and during trips, including when the app is in the background. You can turn off location access in your phone's settings, but the app needs it to arrange rides.
• Trip records: times, route, distance, fare, tips and cancellations.
• Device information: device model, operating system, app version, language, IP address and crash reports.
• Usage information: the screens and features you use, so we can fix problems and improve the app.

3. How we use your information

• To create and manage your account and verify your phone number.
• To arrange rides: match riders with drivers, show pickup and arrival times, calculate prices, and process payments and driver payouts.
• To keep riders and drivers safe: screen drivers, look into incidents, and prevent fraud and misuse.
• To provide support and send service messages, such as receipts and trip updates.
• To meet legal and regulatory requirements, including record-keeping and reporting rules for ride services in Washington State and the City of Seattle.
• To improve the app and fix problems.
• To send news and offers, only if you agree. You can opt out at any time.

4. How we share your information

We do not sell your personal information, and we do not share it for targeted advertising. We share it only in these cases:

• Between riders and drivers. When you book, your driver sees your first name, rating, and pickup and drop-off locations. You see your driver's first name, photo, rating, vehicle and license plate, and their location as they approach.
• With service providers who work for us, such as payment processing, maps and routing, text-message verification, cloud hosting, driver screening and customer support tools. They may use your information only to provide their services to us.
• With government authorities and regulators when the law requires it, for example trip data that ride services must report, or in response to a valid legal request.
• To protect safety and rights, when we believe it's needed to prevent harm, fraud or a crime.
• If our business is sold or merged, with the new owner, who must continue to protect your information as this policy describes.
• With your consent, in any other case.

5. How long we keep your information

We keep your information while your account is open. If you delete your account, we delete or anonymize your personal information within 30 days, except for information we must keep: trip and payment records for tax and regulatory purposes (generally up to 7 years), and records of safety incidents or disputes until they are resolved. See Delete your account for details.

6. Your choices and rights

• See and update your account details in the app.
• Ask us for a copy of your information, or ask us to correct or delete it, by emailing contact@medici-llc.com.
• Delete your account at any time. See Delete your account.
• Turn off location access or notifications in your phone's settings.
• Opt out of marketing messages using the link in the message or by contacting us.

Depending on where you live, you may have additional rights under state privacy laws. We'll respond to requests within the time the law requires.

7. How we protect your information

We take reasonable technical and organizational measures to protect your information, such as limiting who can access it and working with service providers that protect data. No system is completely secure, so please keep your phone and account secure, and tell us right away if you think your account has been misused.

8. Children

You must be 18 or older to create a VoziNow account. We don't knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we'll delete it.

9. Changes to this policy

If we change this policy, we'll update the date at the top of this page. If the changes are significant, we'll tell you in the app or by email before they take effect.

10. Contact us

Medici LLC
11104 NE 68th St, Apt A102
Kirkland, WA 98033
contact@medici-llc.com
+1 (425) 770-1419